Bring the signal
Describe the user-visible symptom, the affected path, when it began, and any recent changes or constraints.
Conversation / 06
Start with the context
Use this concept page to see the information that makes a first technical conversation productive.
Explore service outlines →
Name the decision
Clarify whether the immediate need is discovery, incident triage, a scoped change, or a validation plan.
Keep the first step small
A useful starting point is a shared map of the system, unknowns, owners, and the next check that can reduce uncertainty.